Customer service is very important to me, especially with an online store. So, why am I unhappy? Well, let me start at the beginning.
I was contacted by this company to review their online store. I was given store credit to make a purchase, so I did just that. I had a great time shopping and they do have a decent selection. I was given $30 store credit, and with that I was able to purchase a baking stone, 2 silicon potholders, and 2 cutting boards. I placed my order and it was at my doorstep within a few days. Everything was great up until this point.
I opened the box and saw right away that the cutting boards I had ordered had not arrived. I'm a reasonable person I think, and I realized that since it was close to the holidays (this all occurred back around Thanksgiving time) they were probably swamped and just had a mix up. No big deal! I contacted the representative I was working with for the review and she said that she would pass the info along to the person who was in charge of orders. She also told me that he was off for the holidays so it would be a few days. Again, I totally understand this!
Luckily for me, I paid for my order with the store credit they supplied and only spent a few dollars myself to cover the difference of my order. Had I been your normal paying customer, this would have been even more upsetting. It is my feeling that if a company is not willing to right a wrong with a review blogger, then I have to wonder how they handle orders with your average customer.
The baking stone I received does a great job. I have made cookies on it a few times now. The silicon pot holders are also a great addition to my kitchen! Although they do have decent products at a fair price, I can not say that I would recommend shopping at this site.
*This is not a paid post. I received free store credit to place an order from this store. This is my own honest opinion of this website and my shopping experience with them. Please note that your experience with them may be different from my own.*